Applies to Product - Dynamics 365 Supply Chain Management
What’s happening?
The landed cost is currently calculated based on the Purchase Order rather than on an item-specific basis. The customer requests that the landed cost be calculated item-wise to ensure accurate inventory loading.
Reason:
This is not a problem but a process requirement that is not fulfilled in the standard environment. The charges are not being calculated correctly for the items.
Resolution:
- Confirm if this can be replicated in a standard environment without any customization.
- Verify if the issue has been observed recently after applying any hotfix or if the behavior has remained the same since the beginning.
- Assess the frequency of the error and the number of transactions impacted during a specific period.
- Determine if the issue is seen only in the production environment or also in the test environment (UAT).
- Request detailed reproduction steps from the customer to test the issue in the standard environment.
- For further assistance, refer to the documentation available at Landed Cost Overview.