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Applies to Product –Dynamics 365 Supply Chain Management


What’s happening?
Customers are experiencing issues where the price charge setup in the released products Sale tab does not apply to intercompany direct delivery sales orders. Additionally, cancelled purchase order product receipt charges are impacting the purchase expenditure un-invoice account.


Reason:
The system calculates the price charges based on the setups on the sell fastTab of the product, but this behavior is limited to regular sales orders without attached intercompany direct delivery. This arises due to currency differences being used on the product and intercompany sales order, which can lead to incorrect price reflections when currency conversion is applied.


Resolution:

  1. Ensure that the price charges are set up in both legal companies involved in the intercompany sales order. Specifically, set the price charges on the product in both the generating company and the receiving company.
  2. When creating the intercompany sales order, ensure that it is created with the same currency as the product price setup to avoid discrepancies.
  3. If the issue persists, post adjustments to correct any missing entries related to the charges.
  4. For further assistance, consider submitting a product change suggestion through the Ideas portal to address the limitations observed with intercompany direct deliveries.
If the issue cannot be replicated or if further clarification is needed, please provide detailed reproduction steps, including actual and expected results, to facilitate troubleshooting. If the issue has been resolved, please confirm so that the case can be closed.
If additional information is required, please reach out to the support team.