Applies to Product - Dynamics 365 Supply Chain Management
What’s happening?
Customers are experiencing an issue where two workflow instances are running in parallel for a single purchase requisition, leading to confusion and duplicate email notifications.
Reason:
The underlying cause of this is identified as a sub-workflow associated with the main workflow that is pending approval. When a purchase requisition workflow is rejected, it triggers both a system-generated email and a custom email template, resulting in multiple notifications being sent to users.
Resolution:
- Review the workflow configuration in the Workflow Editor to ensure notifications are triggered only at the desired level (workflow or step).
- Remove any redundant notifications to prevent duplicate emails.
- Check user assignments in the workflow to ensure that users are not associated with multiple roles or assignments that could lead to duplicate notifications.
- Navigate to System Administration > Batch jobs and review alert batch jobs to verify the alert rules under Options > Alerts for the affected user and remove duplicates.
- Review any customizations related to workflow notifications to check for duplicate email triggers in custom code.
- Test the issue by disabling any customizations temporarily to see if the problem persists.
- Verify the email template configurations in Organization administration > Email templates to ensure only one template is linked to the workflow.