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Applies to Product - Dynamics 365 Supply Chain Management


What’s happening?

  1. When selecting from the customer account number in a Sales Order, the resulting list includes all customers instead of being limited to the selected account, contrary to the help text indicating it should be customer and carrier specific.
  2. The delete button for the Sales Order header is present in all sales orders, but there are data patterns where this delete button becomes inactive.

 

Reason:

  1. This with the customer account number selection is identified as a known error that is cataloged by design.
  2. The delete button for the Sales Order header may become inactive based on specific combinations of sales order header status and sales order lines, or other factors outside of the sales order.

 

Resolution:

  1. For the customer account number selection issue, it is suggested to log an idea regarding this feature limitation.
  2. For the Sales Order header deletion control, it is noted that the delete button is only displayed when the sales order billing has failed or under specific conditions related to transaction status. Further investigation into the specific conditions that lead to the button being inactive may be required. If additional details are needed, a follow-up discussion may be necessary to clarify the situation.