Views:

Applies to Product - Dynamics 365 Supply Chain Management

What’s happening?
The inventory movement approval workflow is not routing correctly based on the department dimension set in the financial configuration. The workflow fails to recognize the correct department in the journal, leading to misrouting of approvals.


Reason:
The underlying cause of this is that the workflow conditions are set to apply at the journal level rather than the line level. Microsoft has confirmed that the Department dimension, which was previously considered a line condition, is no longer applicable in this context.


Resolution:

  1. Review the configuration of the inventory movement approval workflow to ensure that it aligns with the current system design.
  2. Refer to the Microsoft documentation stating that inventory journal workflow conditions apply at the journal level, not line level. This documentation can be found in the Dynamics 365 Supply Management resources.
  3. If necessary, create a shadow environment to further investigate the issue without affecting the production environment. This will allow for testing and troubleshooting based on the configurations set in the customer's environment.
  4. Ensure that any changes made to the workflow are communicated to all relevant stakeholders to prevent further misrouting issues.
If further assistance is needed, please reach out to the support team for additional guidance.