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Applies to Product - Dynamics 365 Supply Chain Management


What’s happening?
User not able to receive PO/PR email notifications after the email configuration has been set up to Microsoft Graph. The user previously used Exchange and inquired whether it needs to be disabled.
 

Reason:
The Email distributor batch job did not run correctly, which resulted in the failure to send email notifications.
 

Resolution:

  • Recreate a new Email distributor batch job and ensure it runs.
  • Set the recurrence for the Email distributor batch job to run every minute, ensuring it never ends.
  • Confirm if the admin can send test emails successfully in the Email Parameters form.
  • Check for any errors in the email history.