Applies to Product - Dynamics 365 Supply Chain Management
What’s happening?
Customers are unable to access the DEV URL for Dynamics F&O, encountering an error message indicating that the webpage cannot be reached, specifically showing an ERR_HTTP2_PROTOCOL_ERROR.
Reason:
The underlying cause of this is not explicitly detailed in the case information.
Resolution:
- The customer reported that restarting the World Wide Web service multiple times, followed by restarting the virtual machine, resolved the accessibility issue.
- Additionally, the customer was advised to provide netlogs generated from the browser to further analyze the errors if the issue reoccurs. The steps to capture the netlogs include:
- Open a new tab and navigate to chrome://net-export/.
- Click the "Start Logging To Disk" button.
- Reproduce the network problem in a different tab (keeping the net-export tab open).
- Click the "Stop Logging" button after reproducing the issue.
- Send the captured netlogs for further analysis.