Applies to Product - Dynamics 365 Lifecycle Services
What’s happening?
When attempting to invoice a purchase ticket in the customer billing portal, an error message appears indicating that the ticket contains non-billable merchandise, preventing the invoice from being generated, despite the ticket also including items that are billable.
Reason:
The error occurs because the ticket contains merchandise that, by official provisions, cannot be invoiced, even though there are items within the ticket that are eligible for invoicing.
Resolution:
- Review the purchase ticket to identify any items that are classified as non-billable merchandise.
- Confirm that the ticket includes items that are billable.
- If necessary, remove or adjust the non-billable items from the ticket to proceed with the invoicing process.
- If the issue persists, consider eliminating all security configurations (such as IP whitelists, firewalls, etc.) from the proxy server for a UAT configuration and test if requests can be sent through a standard proxy server. If successful, there may not be an issue on the electronic invoicing side.