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Applies to Product -Dynamics 365 Lifecycle Services


What’s happening?
The customer is experiencing an issue where the cost variance during the posting of the operation card is recorded as a production substitution variance instead of a production price variance.


Reason:
The underlying cause of this is suspected to be related to certain parameters or settings within the operation group configuration, which may be affecting how the cost variance is recorded.


Resolution:

  1. Investigate the settings of the operation group to determine if they are influencing the recording of the cost variance.
  2. Conduct tests in both the support environment and a copy environment to replicate the issue and confirm the behavior of the system.
  3. Review related documentation and past cases to identify any common sources of production variances that may apply to this situation.
  4. Schedule a Teams meeting with the customer to discuss findings and gather additional information regarding their current setup and any specific parameters they are using.