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Applies to Product -Dynamics 365 Lifecycle Services


What’s happening?
Customers are seeking guidance on how to perform a data recovery within a specified timeframe, particularly focusing on the Point-In-Time Restore (PITR) process for Dynamics 365 Finance and Operations.


Reason:
The need for data recovery arises from various scenarios, including accidental data loss or the requirement to restore data to a previous state. The recovery time objective (RTO) and recovery point objective (RPO) are critical metrics that customers inquire about, as they determine the expected downtime and data loss during recovery.


Resolution:

  1. Point-In-Time Restore (PITR): Customers can utilize the PITR feature to restore their data to a specific point in time. This process is managed through the Lifecycle Services (LCS) portal, where customers can initiate the restore based on their backup settings.
  2. Documentation Reference: For detailed steps and guidelines on performing a PITR, customers are advised to refer to the following resources:
  3. Business Continuity and Disaster Recovery
  4. Database Point-In-Time Restore Documentation
  5. Testing Recovery Times: To estimate the time required for PITR, customers can refresh production data in one of their performance environments. This will provide an approximate idea of the recovery time, although it may not reflect the exact performance of the production environment.
  6. Support Scope: It is important to note that Microsoft does not perform data restores on behalf of customers unless it is a disaster recovery scenario. Customers should utilize the tools and documentation provided to manage their own data recovery processes.
  7. Further Assistance: If customers have additional questions or require further clarification, they are encouraged to reach out to Microsoft support for assistance.