Applies to Product -Dynamics 365 Lifecycle Services
What’s happening?
The ToDate field in the invoice register has been changed, but the ToVoucher number remains the same as the FromVoucher number, leading to discrepancies in the journal voucher records.
Reason:
The discrepancies may arise due to the system's requirement to balance transactions based on the journal entry and date. This behavior is not considered an error but rather a mechanism to ensure accurate transaction balancing. Changing transaction dates, deleting them, and then creating new transactions with different dates can lead to inconsistencies in the journal voucher records.
Resolution:
- Verify the operation of the ToDate field in the invoice register.
- Investigate the {NAMEPII}JournalVoucherChanged table, which maintains details of changes made to posted or unposted journal transactions, to ensure it reflects accurate data.
- Advise the customer on how to proceed, as they are using this field for various customization processes.
- If necessary, schedule a session to discuss the issue further and explore development alternatives to comply with business rules.