Applies to Product – Dynamics 365 Lifecycle Services
What’s happening?
The customer is experiencing issues related to the sizing of their environment, specifically that an assessment of the server size has not been conducted since the system went live.
Reason:
The underlying cause is the lack of a server size assessment since the system's go-live date, as indicated by a Microsoft support engineer.
Resolution:
- The customer should utilize the Subscription Estimator in Lifecycle Services to assess the current environment size. This tool will help determine if the environment is appropriately sized.
- It is recommended that the customer consult with their solution architect to ensure the assessment is conducted effectively.
- Microsoft does not provide assistance in gathering data needed to fill out peak volume of transactions; the customer must collect this data independently. They can upload the Usage Profile excel workbook that contains peak transaction data when creating a new estimate.