What's happening?
When users click on a record link included in system-generated emails from Classic Dataverse background workflows, the link opens in a web browser instead of directly opening within the Power Apps mobile application installed on their mobile devices or tablets.
Reason:
The hyperlinks generated by the standard Classic Dataverse background workflows email functionality are not configured to use deep linking, causing the links to open in a browser rather than the Power Apps mobile application.
Resolution:
To ensure that record links open directly in the Power Apps mobile application, implement mobile deep linking in your email body as shown below:
Deep links for the Power Apps mobile app should start with the following:
ms-apps://<org-url>_<app-id>?tenantId=<tenant-id>&appType=AppModule&openApp=true&restartApp=true&forceOfflineDataSync=true
Follow the instructions provided in the above documentation to correctly format the hyperlinks so that they open directly in the Power Apps mobile application instead of the browser.