What's happening?
Customers have set up CRM environments for Customer Insights but observe that the system indicates licenses are not being consumed. Specifically, within the Power Platform Admin Center under Resources > Dynamics 365 Apps, the licensing status for Customer Insights applications consistently appears as "not configured." Customers express concern about whether this status impacts their environment creation or migration processes.
Reason:
The observed behavior, where the licensing status for Customer Insights applications is displayed as "not configured," is by design.
Resolution:
The behavior described, where Customer Insights applications appear as "not configured" in the Power Platform Admin Center under Resources > Dynamics 365 Apps, is expected and documented behavior. If a paid license is active, there is no limitation on the number of applications that can be installed within the tenant. This status does not indicate an issue with license consumption and will not negatively impact migration or environment creation processes.
Customers should refer to the official documentation Customer Insights license guidance - Dynamics 365 Customer Insights | Microsoft Learn for confirmation and further details regarding licensing behavior.