Views:
What's happening?
Customers using Customer Insights Journeys are seeing the entitlement for interacted people is incorrectly showing 2,000 instead of the expected default of 10,000.
Reason:
The cause was identified as a misunderstanding of the quota limit versus the entitlement for interacted people.
Resolution:
- Verify the purchased licenses and manage installations to ensure correct entitlements.
- Confirm that the base license includes the entitlement for 10,000 interacted people at the tenant level.
For additional information, refer to Customer Insights license guidance | Microsoft Learn.