Views:

What's happening?

Users experience issues when clicking on shortened URLs in SMS messages. The links fail to render and display certificate errors or other error messages when accessed through certain networks or devices.

Reason:

This appears to be network-related on the user's side. The shortened URLs themselves are functional, as confirmed by successful tests on multiple devices (both Android and iPhone) and by multiple users. The problem occurs specifically when the affected user is connected to a particular network.

Resolution:

To resolve this, perform the following steps:

  1. Verify the shortened URL by testing it on multiple devices (Android and iPhone) and different networks (Wi-Fi and mobile data).
  2. If the URL works on other devices and networks, instruct the affected user to disconnect from their current network and switch to mobile data or another network.
  3. Confirm if the issue persists after changing networks. If the links function correctly on an alternative network, the issue is confirmed to be network-related on the user's side.
  4. Recommend the user to contact their network administrator or IT support to investigate and resolve potential network restrictions or certificate validation issues.