What's happening?
Customers need to migrate existing outbound marketing segments, journeys, and forms to real-time marketing due to the upcoming deprecation of outbound marketing.
Reason:
Outbound marketing will no longer be available after June 30, 2025, requiring customers to transition their marketing segments, journeys, and forms to real-time marketing.
Resolution:
Currently, there is no direct automatic migration tool available to transition outbound marketing segments, journeys, and forms to real-time marketing. Customers must manually recreate their segments, journeys, and forms in real-time marketing.
For detailed guidance and resources, customers can refer to the following official documentation:
- Real-time journeys transition resources - Dynamics 365 Customer Insights | Microsoft Learn
- Real-time journeys transition FAQs - Dynamics 365 Customer Insights | Microsoft Learn
- Transition marketing pages and forms - Dynamics 365 Customer Insights | Microsoft Learn
- Transition, emails, journeys, and assets - Dynamics 365 Customer Insights | Microsoft Learn
- Transition segments to real-time journeys - Dynamics 365 Customer Insights | Microsoft Learn
Customers should review these resources and plan their migration prior to the discontinuation of Outbound marketing services.