What’s happening?
Users are unable to search for a specific attachment by its file name using the "Attach from Previous Email" option. When attempting to search by attachment name, the system displays "No attachments available."
Reason:
The search functionality in the "Attach from Previous Email" feature is designed to search only within the subject and sender columns, not the attachment names.
Resolution:
The inability to search attachments by their specific names in the "Attach from Previous Email" option is by design. Users should search using the subject or sender information instead.