What’s happening?
Customers are unable to find an option to switch to a different organization's Teams within the Dynamics 365 app, similar to the functionality available in the mobile and desktop Teams applications.
Reason:
This behavior is by design; there is no option available in Dynamics 365 to quickly change the Teams organization as is possible in the Teams app.
Resolution:
- Customers need to sign in to the desired organization separately and use the Dynamics 365 app with Teams integration enabled to access the correct chat functionality.
- There is currently no workaround to switch organizations directly within the Dynamics 365 app.