Views:

What’s happening?

Customers are unable to find an option to switch to a different organization's Teams within the Dynamics 365 app, similar to the functionality available in the mobile and desktop Teams applications.

Reason:

This behavior is by design; there is no option available in Dynamics 365 to quickly change the Teams organization as is possible in the Teams app.

Resolution:

  • Customers need to sign in to the desired organization separately and use the Dynamics 365 app with Teams integration enabled to access the correct chat functionality.
  • There is currently no workaround to switch organizations directly within the Dynamics 365 app.