Sentiment Analysis Not Reflecting Positive Sentiment or Capitalization

What’s happening?

Sentiment analysis is not reflecting positive sentiment when users express gratitude, such as saying "Thank You" or using capital letters and exclamation marks. The sentiment remains neutral despite these expressions.

Reason:

• The sentiment analysis algorithm may not recognize "thank you" as sufficient to trigger a positive sentiment, while "thank you so much" is recognized as slightly positive.
• The algorithm is designed in such a way that it does not modify sentiment based on individual user needs or specific expressions, including the use of capitalization or punctuation.

Resolution:

The behavior of the sentiment analysis is by design, and users cannot modify the algorithm to suit individual preferences.