Views:
What’s happening?
The email field in the pre-chat survey does not validate for incorrect email formats, allowing users to enter malformed email addresses.
Reason:
The default functionality of the chat widget does not support specific validations for the email field. Customization is required to implement email format validation.
Resolution:
- It is recommended to develop a custom live chat widget that allows for the implementation of email format validation. See Develop a custom live chat widget | Microsoft Learn for more information.
- Alternatively, consider creating a Copilot bot with an "identification" topic to handle email address collection from users. See Create and edit topics - Microsoft Copilot Studio | Microsoft Learn for more information.
- For future enhancements, customers can submit their requests through the Dynamics 365 Ideas portal, where similar requests have already been raised by other clients.