Views:

What's happening?

How to confirm whether a Dynamics 365 Sales license is assigned or not assigned to a specific user.

Reason:

Dynamics 365 environment does not store or provide information regarding specific license assignments within the user entity itself.

Resolution:

To accurately confirm whether a Dynamics 365 Sales license is assigned or not assigned to a user, it is necessary to check the license information through one of the following administrative portals:

  • Microsoft 365 Admin Center
  • Azure portal under Microsoft Entra ID

These portals provide accurate and detailed information regarding license assignments for users.