Views:
What's happening?
Customer received a notification indicating that the database is almost full and requires assistance to free up space.
Reason:
Unused applications (Field Service and Omnichannel) occupying database storage space.
Resolution:
To resolve this database storage, uninstall unused applications following the correct order to avoid dependency errors:
- Identify applications that are no longer in use (e.g., Field Service and Omnichannel).
- Follow the specific uninstallation order provided by Microsoft documentation to prevent dependency errors:
- For Field Service, refer to:
Uninstall Dynamics 365 Field Service - For Omnichannel, refer to:
Uninstall solutions in Omnichannel for Customer Service - Proceed with uninstalling the identified applications strictly according to the documented order.
This process will free up database space and resolve the storage notification issue.