Retrieving Deleted Records in Dynamics CRM

What's happening?

Users have reported missing records, specifically opportunities and marketing lists, in the production environment. They are unable to track or restore these deleted records.

Reason:

Deleted records in Dynamics CRM cannot be recovered once they have been permanently deleted from the system.

Resolution:

Deleted records cannot be recovered directly once removed from the system. To mitigate this issue in the future, it is recommended to:

• Enable the recycle bin option within Dynamics CRM. This will allow restoration of deleted records if they are accidentally removed.
• Create regular backups prior to performing deletion operations. If a backup exists, it can be restored to a system integration environment, from which the necessary information about the deleted records can be accessed.