What’s happening?
The Business Card Scanner in Dynamics 365 Sales is only operational on the Quick Create form and does not function on the main form.
Reason:
The Business Card Scanner feature in Dynamics 365 Sales is specifically designed to operate exclusively with the Quick Create form. There is no inherent capability provided out of the box for scanning business cards directly from the main form.
Resolution:
This behavior is by design. The Business Card Scanner feature in Dynamics 365 Sales is intended to function only with the Quick Create form. For further details and instructions on how to utilize this feature, refer to Microsoft's official documentation: