What’s happening?
When downloading an email from the Dynamics 365 timeline, the Modified Date of the downloaded file shows the current date and time instead of the original Dynamics 365 date and time.
Reason:
When the download button is clicked in Dynamics 365 CRM, it triggers a request to the server. The server responds with email record data encoded in Base64. Upon decoding this data, it is observed that the date provided is the current date and time, which is the expected behavior.
Resolution:
This behavior is by design. When downloading an email from the Dynamics 365 timeline, the Modified Date of the downloaded file will always reflect the current date and time at the moment of download, not the original Dynamics 365 date and time. No further action or troubleshooting is required.