Dynamics 365 Knowledge Article Search Behavior with "+" Operator

What’s happening?

When using the "+" operator to search Knowledge Articles in Dynamics 365, unexpected search results are returned. Specifically, search terms entered with the "+" operator do not appear in the title or keywords of the returned Knowledge Articles, but are found within the attachments of these articles.

Reason

• The "+" operator in Dynamics 365 Knowledge Article search includes content within attachments, not just titles or keywords. Therefore, search results may include articles where the search terms appear only within attached files.

Resolution:

• When using the "+" operator in Knowledge Article searches, be aware that the search functionality includes the content of attachments. If unexpected results appear, verify the attachments of the returned Knowledge Articles, as the search terms may be present there.