What’s happening?
Users are seeking guidance on how to modify the size and dialogue of the "Reject Knowledge Article" pop-up dialog box in Dynamics 365 Customer Service.
Reason:
The "Reject Knowledge Article" dialog box in Dynamics 365 Customer Service is an out-of-the-box feature provided by Microsoft. Such built-in dialog boxes have limited customization capabilities through standard configuration tools.
Resolution:
The modification of the "Reject Knowledge Article" dialog box, specifically adjusting its size or dialogue, cannot be achieved through standard configuration methods available in Dynamics 365 Customer Service or Power Apps maker studio. Such customizations require the use of custom JavaScript or scripts.
Important considerations: - Customizing the dialog box through JavaScript or custom scripts involves identifying the specific entity or form within the system. - These customizations are not supported within the scope of a break/fix support case. - Any customizations made to out-of-the-box dialog boxes could potentially be overwritten during future updates to out-of-the-box Model-Driven Apps (MDA).
For implementing such customizations, it is recommended to engage a developer or a Microsoft Partner who can provide the necessary JavaScript or custom scripting expertise. You can find a suitable partner through the Microsoft Partner Center: https://dynamics.microsoft.com/en-us/partners/find-a-partner/.
Alternatively, consulting a Cloud Solution Architect through your Customer Success Account Manager (CSAM) may also provide guidance and assistance for this type of customization.