Error Message When Liking or Favoriting a Knowledge Article

What’s happening?

Users encounter an error message when attempting to like or favorite a knowledge article. This issue prevents users from adding articles to their favorites.

Reason:

The system design limits each user to a maximum of 50 favorite knowledge articles. When this limit is exceeded, the error occurs.

Resolution:

To resolve this , users must reduce the number of favorited knowledge articles to below the maximum allowed limit of 50 articles per user. Users should unfavorite existing articles before attempting to favorite new ones.