What’s happening?
When pasting an Excel table or other content into an email body after inserting a custom email template, all existing content in the email template disappears.
Reason:
This is specifically related to the custom email template being used. Testing confirmed that pasting Excel content into an out-of-the-box (OOB) email template does not cause any issues, indicating the problem lies within the custom email template itself.
Resolution:
This is specific to the custom email template being used. To resolve this issue, it is recommended to either:
- Recreate the custom email template from scratch.
- Make necessary adjustments to the existing custom template to ensure compatibility with pasted content.
Testing confirmed that pasting Excel content into an out-of-the-box (OOB) email template works without any issues, indicating that the functionality provided by the product is working as expected. Collaboration with the development team responsible for the customizations is required to address and fix the issue within the custom template.