Views: 39

What’s happening?

Certain fields in Dynamics 365 Customer Service case views are displaying color-coded highlights. Need a solution to disable the color highlights. 

Reason:

The occurs due to the "Enable Option Set Colors" setting being activated within the Power Apps grid control. This setting enables color-coded highlights on option set fields.

Resolution:

To disable the color-coded highlights on case fields, follow these steps:

  1. Navigate to Settings > Advanced Settings.
  2. Select Solutions.
  3. On the Solutions page, select All Solutions - Internal, then click on Default Solution.
  4. Go to Components > Entities > Case.
  5. In the Controls section, select Power Apps grid control.
  6. Locate the setting labeled Enable Option Set Colors.
  7. Set this option to No.
  8. Click Save, then click Publish.

After completing these steps, the color-coded highlights will no longer appear.