Views:
What’s happening?
Certain fields in Dynamics 365 Customer Service case views are displaying color-coded highlights. Need a solution to disable the color highlights.
Reason:
The occurs due to the "Enable Option Set Colors" setting being activated within the Power Apps grid control. This setting enables color-coded highlights on option set fields.
Resolution:
To disable the color-coded highlights on case fields, follow these steps:
- Navigate to Settings > Advanced Settings.
- Select Solutions.
- On the Solutions page, select All Solutions - Internal, then click on Default Solution.
- Go to Components > Entities > Case.
- In the Controls section, select Power Apps grid control.
- Locate the setting labeled Enable Option Set Colors.
- Set this option to No.
- Click Save, then click Publish.
After completing these steps, the color-coded highlights will no longer appear.