What’s happening?
Users encounter an error when attempting to apply a new custom SSL certificate to the Power Pages portal. The specific error message indicates a failure due to an existing certificate with the same thumbprint.
Reason:
This occurs because another certificate with the same thumbprint already exists in the system.
Resolution:
To resolve this, follow these steps:
- Verify if the certificate you are attempting to upload is already in use on another portal or location.
- If the certificate is not being used elsewhere, delete the existing certificate with the same thumbprint from the system.
- After removing the existing certificate, proceed to upload and apply the new SSL certificate again.
Ensure that the certificate is not actively used in any other location before deletion to avoid unintended disruptions.