Views:
What's happening?
The @ mention functionality on notes is not working as expected. When typing "@", the typeahead feature does not appear, preventing users from selecting and mentioning other users.
Reason:
This behavior occurs due to a recent platform upgrade that introduced a new feature "Mention people when in rich text editors to add and notify users" in the Power Platform Admin Center. If this feature is not enabled, the @ mention functionality will stop working.
Resolution:
To resolve this, follow these steps:
- Navigate to the Power Platform Admin Center.
- Go to Environments and select the affected environment.
- Browse to Settings > Product > Collaboration.
- Locate and enable the feature titled "@mention people when in rich text editors to add and notify users".
- Note: In-app notifications must be enabled for users to receive a notification. See Send in-app notifications within model-driven apps - Power Apps | Microsoft Learn for more information.