What's happening?
Customer wants to modify or disable the default behavior of the email icon present on the email address field across various entities, specifically to prevent Outlook from opening when the icon is clicked.
Reason:
The behavior of opening Outlook upon clicking the email icon is a known design limitation within Dynamics CRM.
Resolution:
The behavior described is by design and cannot be modified or disabled. It is not possible to change or stop the default action of opening Outlook when clicking the email icon on the email address field. This is a known design limitation and is not customizable or configurable.
Reference documentation provided by customer: - https://community.dynamics.com/forums/thread/details/?threadid=75ac5123-b4cb-2013
No further action or customization is supported for this specific requirement.