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Forms Pro email template color changes when used in a flow

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Posted on by jkyriazakos

Hi all,

I am using Forms Pro to send a survey form. Everything seems to work perfect except the colors of submit button and email body title (which is the name of the Form). I use orange in the email template, but it changes to green.

When I manually use the "send" email and selecting the same email Template I use in the flow, the email has the correct colors.

There is nothing about colors in the "send a survey" step properties and "peek code" gives nothing about colors.

How can I fix this?

Thanks in advance,

John

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v-bacao-msft on at

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Re: Forms Pro email template color changes when used in a flow

Hi @jkyriazakos ,

I did the test on my side, and the effects of email and Form are the same as the settings.

Please pay attention to the following points when configuring.

After modifying the style of the title, you need to click Save or Save as, which may generate a new Template to use.

Each Flow will correspond to a Template. You could try to reconfigure the new Flow by selecting the Email template of the specified style.

The color of the Submit button you mentioned is changed in Create Questions section. Click on Theme to change the color.

Even if the Email template is different, the color of the Button is determined by the latest saved theme of the Form.

In summary, the Email template determines the style of some fonts, and the theme of the Form to control the color of Buttons.

Hope it helps.

Best Regards,

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jkyriazakos 15 on at

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Re: Forms Pro email template color changes when used in a flow

Hi Barry,
I had the same impression and i was playing around with the Themes but it didn't work.
So i created a new form from scratch with a custom theme.
I used a saved email template to send it and then created a new flow. (send mail colors are OK)
I configured the flow to use the same template but again the color changes to green.
I begin to believe that Forms Pro has some default theme and when automation kicks in it uses it. It is the same green Forms Pro has on it’s menu.

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v-bacao-msft on at

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Re: Forms Pro email template color changes when used in a flow

Hi @jkyriazakos ,

I am afraid I can't reproduce a similar issue here.

Everything here is normal. I deleted all the other forms and only kept one Forms for testing.

The default title in the template has the same color as the selected theme.

After changing the title’s color, it can also be reflected in Email.

In addition, my survey was created the last time I replied to you. This time, when I open the template, it still keep the expected settings, and it does not become the default color you mentioned.

Maybe you could try to clear the browser cache, or consider using other browsers to do some testing.

Best Regards,

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jkyriazakos 15 on at

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Re: Forms Pro email template color changes when used in a flow

Hi,
How are you sending the survey when you are reproducing?
If you are using the mail send, it works perfectly. My problem is when i am using a Flow to send my surveys
here is the final step code (if it helps).
{
"inputs": {
"host": {
"connection": {
"name": "@parameters('$connections')['shared_microsoftformspro']['connectionId']"
}
},
"method": "post",
"path": "/api/sendmail/flow",
"queries": {
"to": "email@domain.com",
"FormId": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
"EmailTemplateId": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx",
"Regarding": "@body('Create_item')?['ticket_x002d_ID']",
"RecipientInfo": "@body('Create_item')?['ticket_x002d_ID']",
"firstName": "@body('Create_item')?['ticket_x002d_ID']",
"lastName": "@{last(split(triggerBody()?['Subject'],'||'))}"
},
"authentication": "@parameters('$authentication')"
},
"metadata": {
"flowSystemMetadata": {
"swaggerOperationId": "sendSurvey"
}
}
}

I don't think it has anything to do with browser cache since it is an automated procedure.

Best Regards,
John

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jkyriazakos 15 on at

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Re: Forms Pro email template color changes when used in a flow

In addition the color i see on Forms Pro is correct. But the receiver get a different color

this is what recipients see

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jkyriazakos 15 on at

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Re: Forms Pro email template color changes when used in a flow

Hi,
The problem is only occuring when flow sends the email. If i manually send it, it works fine.
The colors are correct on the template but the email receiver gets another color.
I don't think browser cache has anything to do with it, it is an automatic procedure.

If it helpd this is the code of the final step in the flow
{ "inputs": { "host": { "connection": { "name": "@parameters('$connections')['shared_microsoftformspro']['connectionId']" } }, "method": "post", "path": "/api/sendmail/flow", "queries": { "to": "email@domain.com", "FormId": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx", "EmailTemplateId": "xxxxxxxx-xxxxx-xxxx-xxxx-xxxxxxxxxxx", "Regarding": "@body('Create_item')?['ticket_x002d_ID']", "RecipientInfo": "@body('Create_item')?['ticket_x002d_ID']", "firstName": "@body('Create_item')?['ticket_x002d_ID']", "lastName": "@{last(split(triggerBody()?['Subject'],'||'))}" }, "authentication": "@parameters('$authentication')" }, "metadata": { "flowSystemMetadata": { "swaggerOperationId": "sendSurvey" } } }

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v-bacao-msft on at

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Re: Forms Pro email template color changes when used in a flow

Hi @jkyriazakos ,

Thanks for your reply.

I have been using Send a survey action to send surveys.

This is my test result. After the other users receive my survey, the color is the same as the color of the theme I set.

Best Regards,

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jkyriazakos 15 on at

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Re: Forms Pro email template color changes when used in a flow

Sorry maybe I wasn't clear enough. When I am using “Send Survey”, send email everything works fine.
The problem is when the survey goes automatically through the “Microsoft flow”. Although I am using the exact same email template as before the color is changing to green.

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v-bacao-msft on at

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Re: Forms Pro email template color changes when used in a flow

Hi @jkyriazakos ,

I have been using this Flow to send surveys.

Best Regards,

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Bradders 2 on at

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Re: Forms Pro email template color changes when used in a flow

I to get the same behaviour. when using the Flow connector 'Send a Survey' it is green but in MS forms pro the template colour is blue. how do we resolve this? I have done everything mentioned in this treat.

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