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Power Platform Community / Forums / Power Automate / Power Automate Desktop...
Power Automate
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Power Automate Desktop Connection Error

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Posted on by 11

I haven't been able to save flows using power automate desktop. I get a correlation id (shown below) that I'm not sure how to troubleshoot. Anyone else experiencing this? Also, any idea where I can go to look up these correlation IDs?

 

Jaimito_0-1639697876883.png

 

Thanks in advance,

James

 

  • MichaelAnnis Profile Picture
    5,727 Moderator on at

    Honestly, I think the correlation IDs are for MS support.  I think they use them to dig through log files.  I don't have a paid cloud service, so this may not apply.  Typically if I can't save, something is hung up in the background.  If you made changes to a subflow, and you don't want to lose them, each subflow can be copied and pasted to text.  This text can be copied and pasted back into PAD; the painful part is you have to do it per subflow.

     

    Close down PAD, then open Task Manager, find PAD, right click, End Task.  Now, reopen PAD, try to make a change to a flow and save it.  If it is still not working, I would make sure that you are actively logged in to the cloud so it can reestablish any connections there.  Absolute last resort would be reinstalling PAD.

     

    Best of luck!

  • Jaimito Profile Picture
    11 on at

    Hi Michael,

    Thanks for your help. I tried the suggestions above and I'm still receiving the error. I actually went ahead and also reinstalled the application and somehow I'm still receiving the error...very odd 😕

  • PetrosF-MSFT Profile Picture
    Microsoft Employee on at

    Hi @Jaimito since you are facing this error on save, there is a chance that your firewall or antivirus is blocking the communication with the Microsoft cloud services. 

  • andreimanta Profile Picture
    8 on at

    i have just installed power automate desktop yesterday, and in the first try of signing in i got this error. i am searching the solution on the forums and no solution...

  • amannb Profile Picture
    5 on at

    I have the same problem and it was happening since last week. Tried recreating the flows, disabled the firewall, connected directly to internet and reinstalling the software. But none of them worked. 

  • Kresimir_RPA Profile Picture
    286 on at

    I often have similar errors when I'm trying to save the flow or when I am trying to open some previously saved flow, or when I'm switching between environments.

    It usually helps to have the  Power platform (admin center) opened in browser and than I just do the refresh of the page. And after that I go to PA Desktop and try to save the flow again and than it works. I know it's stupid but it's stupid cloud and it works for me.

  • amannb Profile Picture
    5 on at

    Hi All,
    My problem was resolved. I just realized some settings that were wrong. Apparently there were many environments and the one that I was using wasn't licensed.

     

    I don't know if this will help but check the environment you are working on. Below screenshot is for reference.

    amannb_0-1641116252831.png

     

     

  • hellodba Profile Picture
    4 on at

     I tried the suggestions above and I'm still receiving the error. I actually went ahead and also reinstalled the application and somehow I'm still receiving the error...very odd 

  • TexasWilson01 Profile Picture
    2 on at

    Hello -

    I'm receiving the following error after an upgrade to the latest version of PAD - any help would be great. Thanks                                 

    Correlation Id: 95250e45-4415-4142-a9e6-794ef034b03a
    unspecified error

  • Dhanesha_007 Profile Picture
    15 on at

    Hi. Facing the same issue where I cannot sign in. Did you find a solution for this? It happened where I could not save a flow and had to end PAD on my Task Manager.

    Upon reopening the application, I got this error :(.

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