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ReportLovley afternoon my deer Community,
I have a power agent chatbot with which my employees should be able to report a malfunction for an RPA process.
All my RPA processes are stored in a SharePoint list and there is a second list in which the faults are to be documented.
The user thus enters a process number via the bot, which should then pass the number
to a flow, which should check whether the specified number exists at all by
synchronising the specified process number with that of the first SharePoint list.
If the result is that a process has been found, then this number should be passed to
a second flow to check whether a fault has already been reported for this process number.
If the flow finds a match in the second list, the flow should also check
whether there is already a completion date in the past for this entry.
If there is no completion date, the flow should report to the bot that a fault has
already been reported that is still in progress.
If there is a date in the past, then the flow should report this to the bot
accordingly, so that the user has the possibility to have a fault recorded.
However, if no match is already found in the first list, then the bot should receive the
message that the process number is probably incorrect…
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