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Zendesk - Using Tags

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Posted on by ygygold

Hi,

I'm trying to build a simple flow, when I create a ticket in Zendesk with a specific tag, flow should add a row to a excel table.

Issue is that it doesn't seem like Flow is getting the tags on the tickets. It seems all it's getting is [list].

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v-alzhan-msft Microsoft Employee on at

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Hi @ygygold ,

Could you please share a screenshot of the configuration of your flow?

Could you please share the full output from the "When an item is created" of Zendesk connector?

Best regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
ygygold 11 on at

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@v-alzhan-msft
ygygold 11 on at

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has anyone used tags sucsessfully?
@v-alzhan-msft wrote:
Hi @ygygold ,

Could you please share a screenshot of the configuration of your flow?
Could you please share the full output from the "When an item is created" of Zendesk connector?

Best regards,
Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
akaretas 10 on at

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I'm seeing Tags as a string with the value of "|List|". So yeah completely unusable.
ygygold 11 on at

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@akaretas Did you figure out how to do it with HTTP?
See here OLD THREAD
akaretas 10 on at

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yes but I don't like it. extra steps. but fine for now.
ygygold 11 on at

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@akaretas Could you send a screenshot? I'm struggling with it.
akaretas 10 on at

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Here I was just testing with a hardcoded uri, but you could easily use the link object. then the json parser action takes the body. you can use the handy payload to schema generator. One thing I had to do was some places complained about unexpected value. Something about it being null when it thought it was going to be a string so I just added
"type": [
"string",
"null"
]
where it yelled at me 🙂