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Nothing happens on "Pick account" screen on Android

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Posted on by tiagonmas Microsoft Employee

I start PowerApp on my android phone, I then click "Sign in", and a "pick account" screen shows up with several of my accounts.

I try to click on any of them and nothing happens.

Already tried "Add Account" again; uninstalling the app and installing again ; rebooted the phone. But issue persists.

Any ideas on how to solve this ?

App Version: 3.20021.27

Android Version: 9

Categories:

Building Power Apps

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v-xida-msft Microsoft Employee on at

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Hi @tiagonmas ,

Could you please share a bit more about your issue?

Do you mean that you could not sign in PowerApps Mobile Apps from your Android device?

Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned. Please check if the version of your PowerApps Mobile App is the latest version, also please make sure the version of your Android device is the latest version. If not, please upgrade it to the latest version, and then try it again, check if the issue is solved.

The issue does not show up in my iOS device. The version of PowerApps Mobile App is 3.20021.27, the version of my iOS device is 13.3.1.

Also please make sure the account to you used to sign in PowerApps is a Work or School account rather than your Personal account. And your work or school account has been assigned with proper PowerApps license.

Please check and see if the following blog would help in your scenario:

https://powerapps.microsoft.com/en-us/blog/changes-to-os-requirements-for-powerapps-mobile-app/

Best regards,
tiagonmas Microsoft Employee on at

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Hi,
Thanks for your reply.
Per my initial post, Android version is 9 and Power Apps is 3.20021.27, so they are on the latest and supported versions.
You mentioned you tested Ios, but my phone is Android.
I cannot even login, so the issue is not on work or personal account. It's on the pick account screen that is stuck.
Take a look at https://youtu.be/-D76gyhgOIY
When the list of my accounts are shown, nothing happens when I click any of them.
v-xida-msft Microsoft Employee on at

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Hi @tiagonmas ,

I have also made a test on my Android device, and don't have the issue that you mentioned.

Currently, I could not reproduce your issue on my side. Please consider submit an assisted support ticket for further help through the following link:

https://powerapps.microsoft.com/en-us/support/pro

Best regards,