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Condition Node

Posted on by 4
Good afternoon,

The context of the problem I encounter, is that I created a topic where user can give a feedback about copilot.  I trigger it after 5 minutes of inactivity and user receives a message if he wants to complete the feedback, which is a series of questions with predefined answers. The question is "Do you want to complete the feedback?" and the user can select Yes/No answer. When user selects yes, the series of questions begin and user has to answer them. When user selects no, the topic is ended. Now the real challenge is when user ignores "Do you want to complete the feedback?" question and asks something else like "How can I do my timesheets?". It keeps sending the same "Do you want to complete the feedback?" question no matter what user asks him. The same problem is when user asks a question while completing a feedback. The solution I need is then user interacts with copilot, asking it another questions when ignoring "Do you want to complete the feedback?" the copilot should focus on answering users questions firstly. Please find the schema below in attachments.

 
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  • Suggested answer
    Dana-Hasan Profile Picture
    Dana-Hasan 13 on at
    Condition Node
     
     
    I just tested this quickly on my end. Check your question properties and make sure that under Interruptions, the “Allow switching to another topic” option is selected.
     
     
     
     
  • CB-22101336-0 Profile Picture
    CB-22101336-0 4 on at
    Condition Node
    Yes , I have it enabled.
  • Suggested answer
    Vinoth Selvam Profile Picture
    Vinoth Selvam 967 on at
    Condition Node
     
     
    Can you confirm if you are using the Generative AI option Enabled?
     
    This should have an ability to switch between the topics based on context.
     
     
     
     
    Some more suggestions that you can check,
    • If you selected Generative for how your copilot should decide to respond, it's important to provide a high-quality description for each of the actions and topics in your copilot, to ensure your copilot selects the right topics and actions to respond to users.
    • Set up global variables or flags that keep track of whether the feedback session was completed. If not, it can resume at the right point after the user’s query is addressed.
     
    Thanks.

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