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Rich Text Field not always showing data in workflow email

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Posted on by KJG

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I have a workflow that when an item is created or modified in a SharePoint list, I have a compose action and then Html to text for a Rich text field titled "Incident Summary" in that SharePoint list. Then, if certain conditions are met, it sends emails to various distribution group emails.

Lately, upon the initial creation of the list item, the "Incident Summary" html to text comes through just fine in the first email. But if the list item is updated and a new email is launched, the "Incident Summary" field shows as blank in the email.

Can someone explain why it works fine upon creation, but not for modifications?

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ChristianAbata 8,949 Most Valuable Professional on at

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Re: Rich Text Field not always showing data in workflow email

hi @KJG you need to create 2 flows for that one for create and the other as trigger when update and then you can send an email.

You have to think on two times. 1.- When email arrives, you will have data then that data will be part of sharepoint not your email.

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