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Ms Teams trigger 'When keywords are mentioned' not firing

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Posted on by KB-04111144-0

Does anyone else have the issue that PA trigger 'When keywords are mentioned' does not fire at all? It stopped working between 10:07 (last successful trigger) and 10:15 time zone UTC+1 (trigger has not fired yet).

I have encountered this issue before on October 10th, where are triggers were extremely delayed and started firing all at once at October 12th.

I could isolate the trigger as the cause because I can successfully test the flow with past triggers.

I have tested to no effect:

- Turn flow off/on

- Changed and saved the keywords

- Made the simplest test flow I could make which also does not fire.

In this topic I notice that someone else had the same issue the previous time I had this (october 10th), multiple people responded that they faced the same problem. Solved: When Key Word Is Mentioned is not triggering (powerplatform.com)

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Building flows

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trice602 16,679 Super User 2026 Season 2 on at

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Hi,

Understood. I don't think there is anything wrong with your flow. These actions can get delayed sporadically (for no reason that I am aware of) and is more of a Teams-to-Power Automate issue than anything else.

For this issue, I would recommend opening a ticket with Microsoft directly. Please provide them the messageID in Teams, team channel, and Power Automate flow ID.

But that said, I don't know that there is anything you can specifically do to make the results better. I chalk this up to email delays. They rarely happen but if they do, there is nothing you can do to resolve this from a setting perspective and/or admin portal. I hope that helps.

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Always glad to help! 💯💯💯💯💯

Tom

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trice602 16,679 Super User 2026 Season 2 on at

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Hey there!

I am following up on this post ms teams trigger 'when keywords are mentioned' not firing in this category building flows from 11/04/2024. I know the post is a little older, but it is a common question here so wanted to take a moment and follow-up. I see there have been 1 replies and 1 likes and asking if your question has been answered. If so, please help the community out by completing one or more of the following actions! Thanks in advance!

Easy as 1-2-3 ‼️💯⭐😎🆒🙏

1) Mark a reply as a verified answer - this is essential, and it helps others with the same general question find this thread. ✅

2) You can also mark one of more replies as a verified answer. Please take a moment and give the author credit for volunteering their time. ✌️

3) Like one or more replies. Kudos always greatly appreciated! 👍

Pro tip: if you found your own solution or workaround, feel free to add a reply to your own post and mark it as the solution too! The goal is to get this thread marked with a verified answer by anyone that finds one or more replies helpful!

Again, thanks in advance for reading and responding, always glad to help! Tom 💯💯💯💯💯
trice602 16,679 Super User 2026 Season 2 on at

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If I can help with anything else please let me know or tag me in a future post, I enjoy reading and answering questions. Always glad to help! Tom 💯💯💯💯💯
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KB-04111144-0 25 on at

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As @trice602 suggested we opened a ticket with Microsoft who investigated the issue. Turns out the problem was caused by a Graph API issue that impacted many tenants and apps predominantly in Europe region. With the fix of the graph api issue this was also resolved.