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Bot Extensibility

Can PVA send to another bot?

Posted on by 3

Is it possible to have a bot send a user to another bot mid chat?  (For what it's worth. I have only been using this for a month)

If possible if you could explain how to do so like I am 5!  


Thank you in advance, 


  • Re: Can PVA send to another bot?

    Hi @C_Rein ,

    While it is not possible to send a user to another BOT it is always possible to redirect to another topic.

    Also transfer the BOT to human agent call and vice versa.


    You can have multiple topics and based the trigger phrase the BOT can answer. Please make sure you have enabled Track between topics options while doing so.


    If I have answered your question, please mark your post as Solved.
    If you like my response, please give it a Thumbs Up.

    My Blog: Dynamics 365 Key Topics –


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  • C_Rein Profile Picture
    C_Rein 3 on at
    Re: Can PVA send to another bot?

    Thank you @Renato

  • renatoromao Profile Picture
    renatoromao 6,459 on at

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