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Using HTTP to update a user in Zendesk

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Posted on by jonathancavey

I am trying to pull data from office and update corresponding fields in Zendesk for users. Using a PUT HTTP request & the OAuth authorization I am running into an error:

"BadRequest. Http request failed as there is an error getting AD OAuth token: '*************: Invalid client secret is provided. Trace ID: ***************** Correlation ID: ********** Timestamp: 2020-04-09 14:32:22Z'."

Attached is the Error and a picture of the flow. We have all of the information

I tried using the Zendesk 'Update Item' but the user field is a read only.

I also have admin access in Zendesk & Azure.

Any help is appreciated.

Thank you in advance!

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Business Process Flows

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JohnAageAnderse 1,986 on at

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Re: Using HTTP to update a user in Zendesk

Hello @jonathancavey
Are you sure you have to use a PUT request? I just browsed the ZenDesk documentation and they show examples with POST!
Kind regards, John

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jonathancavey 56 on at

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Re: Using HTTP to update a user in Zendesk

The main issues I am running into is authenticating myself through the HTTP request (POST & PUT). I have attempted all of the options available to authenticate myself.

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JohnAageAnderse 1,986 on at

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Re: Using HTTP to update a user in Zendesk

Hello @jonathancavey
It does state that the secret provided is incorrect! Can you try using another tool, PowerShell for example, to send a request with the same information and see if it works? Or ask ZenDesk support for assistance.
Kind regards, John

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jonathancavey 56 on at

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Re: Using HTTP to update a user in Zendesk

I have used postman to call the same information and it worked.
I have also tried creating a custom connector but that is giving me authentication problems / host web address as well.

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philipdauwe 2 on at

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Re: Using HTTP to update a user in Zendesk

This might not be a solution but more of a workaround.
Have you tried using the HTTP to authenticate and get a token?
You should be able to POST an authentication, get a token and use the token in your next request to update the user.

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jonathancavey 56 on at

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Re: Using HTTP to update a user in Zendesk

Thanks for the replies.. I solved by putting "/token" after my user name and the token as the password for basic oauth

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Alphie 48 on at

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Re: Using HTTP to update a user in Zendesk

This article goes into detail on how to make a HTTP request to detail. The piece I was missing was to convert your authentication userID/Token to base64.
Using the Zendesk API with Microsoft Power Automate – 4sysops

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