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Copilot Studio Agent - not sending customEvents to Application Insight

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Posted on by SL-02070125-0

I have configured an Application Insight connection string to a Copilot Studio Agent. The Application Insight instance has "disabled local authentication" setting. Currently, running Copilot Studio agent session doesn't send any customEvent to the Application Insight end. Application Insights suggested that "applications must use the Monitoring Metrics Publisher role in addition to the instrumentation key". Is there any further configuration/setup required for Copilot Studio Agent to fix this issue.

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SL-02070125-0 4 on at

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Copilot Studio Agent - not sending customEvents to Application Insight

I followed the instructions and copy the connection string from Application Insight and copy to copilot studio agent > settings > advanced > application insights > connection strings. By enabling "Local Authentication" in Application Insight and start a test session in copilot studio, customEvents (start Topic / end Topic) were sent to App Insight in 1-2 min. By disable "Local Authentication" and make another test session in copilot studio, there is no more new customEvents
Michael E. Gernaey 44,064 Super User 2025 Season 1 on at

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Copilot Studio Agent - not sending customEvents to Application Insight

Hi @SL-02070125-0

These are the steps

Capture telemetry with Application Insights - Microsoft Copilot Studio | Microsoft Learn

I am not sure what part isn't working for you without seeing everything, can you please verify you have all these steps correct?

If this resolves your issue, please Mark the answer as such and maybe a like or let me know if there is a specific question on these steps.