Convert file - Bad Gateway

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Posted on by StevenRichards

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All flows that use Convert file are getting a bad gateway error.

The exact error is

"Service Unavailable -
Our services aren't available right now
We're working to restore all services as soon as possible. Please check back soon.

Ref A: 0284456EEA90402D90D1F7D86CD9AB5B Ref B: BL2EDGE2706 Ref C: 2022-04-06T16:09:15Z

I created a new flow from scratch, disabled the retry policy and after two minutes I get this:
   "error":
    "code": 502,
    "source": "canada-001.azure-apim.net",
    "clientRequestId": "531e05b5-456c-4085-a76d-b4a37c8c72d2",
    "message": "BadGateway",
    "innerError":
      "status": 503,
      "message": "Operation has taken too long.",
      "source": "api.connectorp.svc.ms"

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StevenRichards 152 on at

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Re: Convert file - Bad Gateway

Issue appears to have cleared itself.

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ahmednaseem on at

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Re: Convert file - Bad Gateway

Did anyone start experience this recently. I have the same issue starting from this morning. Any suggestion.
Thanks

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sa131 2 on at

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Re: Convert file - Bad Gateway

We are facing the same issue in our multiple flows where we used the convert to PDF step.

Can anyone please provide solution for this or let us know that if there's any power outage in Power Automate.
Thanks.

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ahmednaseem on at

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Re: Convert file - Bad Gateway

@sa131 it seems its working again. I have tested few flows that failed the action today, and started working, Looks like some issue with PowerApps services.

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Dmukuna 2 on at

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Re: Convert file - Bad Gateway

This works when the file is small but in this case the word document file is about 2.1mb. Is there a workaround?

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MarianoGoettel 14 on at

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Re: Convert file - Bad Gateway

Got the same issue! The first two days of the flow the actions worked, then the BadGateway issue occrured. Is this a general Problem?

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Astrit68 12 on at

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Re: Convert file - Bad Gateway

Im facing this Problem too! is there any solution out there?

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ahmednaseem on at

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Re: Convert file - Bad Gateway

Which region are you based in? Last time this happened it was in AU.

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Astrit68 12 on at

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Re: Convert file - Bad Gateway

Hi @ahmednaseem, its happening in Germany. i already deleted the create file action, populate action and the convert to pdf action... its still not working.

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ahmednaseem on at

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Re: Convert file - Bad Gateway

Best way is to create a support ticket in Power Platform admin centre and check if there is outage in Onedrive in you region. Also check if your connections are active

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