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How to retrieve the Status Reason

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Posted on by Community Power Pla... Microsoft Employee

Hello Expert ,

I tried to count number of time a client rejected the resolution of case.

How can I retrieve the Status Reason ?

I want to retrieve the status Reason = SOLUTION REJECTED

What are you suggestion.

I attached to screen shot

Thank you !

Number of Case Resolution Rejection - 1b.PNG

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v-alzhan-msft Microsoft Employee on at

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Hi @Anonymous ,

Please refer to screenshot below to create the flow:

The expression in the Compose as below:

length(body('Filter_array'))

Best regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Community Power Pla... Microsoft Employee on at

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How can set up a loop and count 3 time this rejection state?
v-alzhan-msft Microsoft Employee on at

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Hi @Anonymous ,

If your original problem has been solved, please go ahead and mark the post as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!

You could create a new post with the new question so the problem could be quickly answered.

Best regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Community Power Pla... Microsoft Employee on at

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That a sub -question

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