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Power Platform Community / Forums / Power Automate / Urgent-Help --- REMIND...
Power Automate
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Urgent-Help --- REMINDER Flow Using Power Automate!

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Posted on by 20

Dear Community, I have a question regarding the Power Automate Flow. I am newbie in powerapps and have been stuck with the issue since 4 days 😞 and i have to complete it quickly as i have to submit it to my manager.

 

There are 2 teams in general, Team a fills up their response based on the inputs they select a country in dropdown based on the input response. there are 4 countries, and from 4 countries one country has 2 cities in the dropdown list, so in total dropdown menu there 5 choices of countries.

 

So, the here is the basic idea of the flow.

Once Team a person selects a country lets say China Shanghai, it sends an email with the details of the filled record to the specific team of that country which belongs to team b, which i did it already with the VOutlook feature. there are 4 different choices with different country names.

 

I would like to trigger a flow if a response by team b specific team has not been filled in 40 hours.

 

So, the basic idea is, if they choose china, if the team b which belongs to team b does not fill their response in 40 hours it should send a reminder to fill up the response as its not been filled yet along with their supervisor email in cc.

 

if lets say India is chosen, it should send the email to their team along with their supervisor in cc. 

 

but there are 3 other countries where i dont want to trigger any reminder email.

 

The flow should send a reminder if the response is not filled within 40 hours and if its filled it should stop.  

 

I would be grateful for any support or help as i have seen many videos and i am not sure what i am doing wrong.

 

Can someone guide me from the beginning how can i achieve it :(?

 

Kind regards

Sunny

 

 

  

  • aminab-msft Profile Picture
    Microsoft Employee on at

    hello @cryptosun - you might need to consider using Dataverse to keep track of the filled record sent with their metadata + response state. When record from Team A is sent to Team B, you add a new row in Dataverse with all the info and the field "Response State" set to "Sent". Then when the person from Team B responds, you update the record with the right info and you update "Response State" to "Replied". Then you can have a flow which scans the table maybe everyday for responses sent and sends a reminder to the right person. 

     

    Do you want to give it a try and let us know what you find out?

     

    Happy Automation,

    Your Power Automate team

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