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Office 365 User Get-Manager not working

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Posted on by Roberts2727

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I am trying to use the get manager function in Microsoft Flow with dynamic content from a user whom creates an item in a Sharepoint list. Our users have a different UPN than Email. The dynamic content surfaced from the "when an item is created in sharepoint" only give us username/email address, not UPN. The get manager function cannot resolve the users manager by email because the UPN does not match email, and it seems it uses the UPN to pull the manager. Does anyone have suggestions on how to get around this?

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v-monli-msft on at

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Re: Office 365 User Get-Manager not working

Hi Roberts,

Get-Manager is tied to your Azure directory and not sharepoint online and I think that is why you cannot get manager using the dynamic content extracted from SharePoint trigger. You could try to add a column with the user principal name shown in Azure AD and filled in below field to test if this could work.

Regards,

Mona

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Roberts2727 193 on at

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Re: Office 365 User Get-Manager not working

@v-monli-msft I understand how it works, why cant you guys give us the ability to surface the UPN through the dynamic content instead of just the email address? Sharepoint online is aware of UPN.

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Roberts2727 193 on at

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Re: Office 365 User Get-Manager not working

I can not be the only one that uses a different UPN vs. Email address that needs an approval workflow to work. The simple fix is to add UPN as a dynamic field that surfaces from the sharepoint "when item is" actions.

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v-monli-msft on at

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Re: Office 365 User Get-Manager not working

Hi @Roberts2727,

Sorry for the inconvenience. You could post this to the idea forum so that the pg will consider this in the future release.

Regards,

Mona

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Roberts2727 193 on at

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Re: Office 365 User Get-Manager not working

This should be considered a bug as it cuases the service not to function as intended and the flows to error out. Not a product suggestion.

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PushpaP 4 on at

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Re: Office 365 User Get-Manager not working

Was this ever resolved? I am facing the same issue

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Roberts2727 193 on at

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Re: Office 365 User Get-Manager not working

No, I made multiple attempts to work with MS employees to get a fix but each one was ignored ultimately.

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Community Power Pla... on at

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Re: Office 365 User Get-Manager not working

Wow, this is kind of a joke. Because you NEVER want to change the users upn and that is what MS suggests when they want us to use email in Flow. Because people change primary email in a company, whether they marry or change department or other reason, and changing upn is a mess.

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brunoweinschutz on at

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Re: Office 365 User Get-Manager not working

Hello,

I solved this issue using the task Search For User and passing Created By Email to return only one user.
After that you can get the UPN and pass to get manager.

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prashant1380 26 on at

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Re: Office 365 User Get-Manager not working

Could you please tell me how exactly did you use Search for Users. I could add that action but its not working even though in Get Manager action I can see the UPN field in dynamic content. Also how did you limit it to single user? I am also giving "Created By Email" as an input to the Search for Users action.

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