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Making changes to automation

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Posted on by MBerch

We recentley lost our technical/computer guru and he was the one who created all of our flows. When his account was deactivated (i'm assuming), we stopped getting automated emails when we added things. The lists themselves still exsist and we can utilize them the same way we have been, but it not longer automatically generates and sends an email to all of the employees who need to know someone or something has been added. How do I make the changes necessary to that flow that will replace his invalid email (again, I'm assuming that is the problem) with an active one so these get sent? Thanks in advance!

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yashag2255 24,769 Super User 2024 Season 1 on at

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HI @MBerch

You can check who if any one is a co-owner in the flows. It is always a good practice to have 2 or more owners to flows of such Organizational processes.

You can go to the connections tab and check the connections and delete the old ones and create ew connections with active credentials.

Hope this Helps!

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MBerch 6 on at

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@yashag2255

I think possibly I did not explain the problem correctly or (more likely) I'm missing something very obvious. I am not very good with computers. I followed that and went to connections, but the only thing I see there is my information. I don't know if this means that I am a co-owner of flows or not. My old boss's information is not there. I'm assuming that it needs a valid address in order to send emails out, but I don't know how to change it from his (deactivated) email, to mine or to someone with a valid email address.
yashag2255 24,769 Super User 2024 Season 1 on at

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@MBerch
Can you post a screenshot of what you see (barring any sensitive information)

Also, please share a screenshot of the My flows/ Team flows tab just to be sure that the flows actually exist there.

Thanks,
MBerch 6 on at

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@yashag2255 Hopefully this is what you were asking for! I'm way out of my depth here unfortunately.
yashag2255 24,769 Super User 2024 Season 1 on at

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@MBerch Yes. So in the team flows I can see a flow. Can you go into that and check all the actions? You should be able to see errors where the connections are missing or a reauthentication is required. You fix those and then your flow will just run fine.

P.S. I am assuming this is the flow that the IT guy of your company has made. If you could post screenshot of the flow (barring the sensitve information) we will be able to assist you in a much better way.

Hope this Helps!
MBerch 6 on at

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@yashag2255 Thanks for all your help, I think I will have to pick back up on this later. Getting swamped at work right now! Again, thanks very much for your help so far.